JMI Telescopes
Satisfaction Survey

JMI is interested in your feedback which will help us better serve you in the future.  Please take a moment to fill out the survey below.  If you have an immediate concern, please call us directly.  Your satisfaction is our goal.  Thank you.

Before completing the survey, please verify that you are at http://www.jimsmobile.com/survey.htm.  Your browser address must show the domain JimsMobile.com not JMITelescopes.com for the survey to work properly.

In order to complete this form, you will need the six-digit Invoice Number, which can be found above the date at the top and center of your JMI invoice, or the six-digit Order ID from your JMI Purchase Confirmation email.

This survey is not intended for purchases made through our dealers.  If you would like to respond regarding a purchase you made from one of our dealers, please use their invoice number and in the comments area specify the name of the dealer, the product you purchased and the date of the purchase.

Invoice Number or Order ID:  
Your Name: 
 
Please rate your response to the following questions on a scale from Excellent to Poor or N/A (not applicable) if the question does not apply to you or you have no response.

E = Excellent
VG = Very Good
G = Good
F = Fair
P = Poor
N/A = Not Applicable

 
Product Research and Purchasing E VG G F P N/A
Please rate our website for information content.
Please rate our website for ease of use.
Please rate the knowledge of our customer support rep.
Please rate the communication of our customer support rep.
 
After Purchase E VG G F P N/A
Did your purchase arrive about when you expected?
Did your purchase arrive without damage?
Did the quality of the product(s) meet your expectations?
Please rate our after-purchase customer support.
 
Overall Level of Satisfaction E VG G F P N/A
How would you rate JMI overall?

For the next question, refer to the following descriptions:

D = Definitely
P = Probably
M = Might or Might Not
PN = Probably Not
DN = Definitely Not
N/A = Not Applicable
 
  D P M PN DN N/A
Would you recommend JMI to your family and friends?
 
Comments
 
Contact Method
Please give us information on the best method and time to contact you should we desire more information.  (e.g. phone number, email address, etc. with local time of day)
Thank you for taking the time to let us know about your purchasing experience with us. 

Jim's Mobile, Inc. d/b/a
JMI Telescopes

                   


JMI Telescopes · Jim's Mobile, Inc. · 8550 West 14th Avenue · Lakewood, CO  80215 · U.S.A.
Information 303-233-5353 · Orders 800-247-0304 · Fax 303-233-5359 · info@jmitelescopes.com