What Makes JMI Unique?
A Brief Company History
Meet Our Employees
What Makes JMI Unique?
JMI Telescopes (Jim's Mobile, Inc.) is a world-renowned
manufacturer of astronomical telescopes and after-market accessories for the amateur and
professional astronomer. We produce a variety of unique products that cannot be
found anywhere else. The founder and President of Jim's Mobile is Jim Burr.
Jim's philosophy is to create products that no
others are selling. "Our style is not to copy other companies, but to create
unique products to solve problems. If other companies are building good products, we
are not going to compete with them. We only take action when we see a need that no
one is addressing. In the case of our NGF focusers, even though there were many
companies building focusers, we could find nothing that came close to zero image
shift. I thought the time had come to solve that problem."
"The development of the NGT line of telescopes, spanning more than a decade, has been
very exciting for us here at JMI. These telescopes represent a total departure from
trends in commercial telescope making, and there is no doubt they have a bright future.
Our telescopes have received recognition in more than a dozen publications
JMI responds to market demands in a fraction of the time it takes most manufacturers.
We often go from the idea stage to a working prototype in less than 24 hours.
Of course, we are always working on improvements throughout the lifetime of the
products. It definitely is an exciting place to work...
Another thing that makes us different is our reputation for quality and aftermarket
service. We offer a 30-day money-back guarantee with every product. (Click here to see the
full description of our 30-day
satisfaction guarantee.) Also, you will never get stuck in an automated
telephone answering maze when you call JMI. Full and courteous service is always our
goal. As Jim says, "I do not feel satisfied with past achievements.
Therefore, I have adopted this motto: 'To become truly number one, you must strive
constantly to surpass yourself, not the competition.' "
A Brief Company History
Jim Burr, founder and President of
JMI Telescopes (Jim's Mobile, Inc.), developed an interest in astronomy as a small boy.
In the spring of
1983 he developed MOTOFOCUS, a motorized focusing mechanism allowing one to focus a
telescope without creating vibrations. His device worked so well that he decided to
advertise the product in Sky & Telescope magazine. Not expecting to
create a completely new business with this project, he chose to advertise under his
current business name, Jim's Mobile Color TV Shop. (That business was
started in the fall of 1970 using a converted mail truck as a mobile shop.)
The response to Jim's invention was so favorable that he ended
up turning his hobby into a full time business. From that simple beginning he began
to expand the product line with useful, easy-to-use motors and drive correctors.
Other manufacturers began to incorporate JMI products into their own product
became a highly respected
manufacturer of amateur astronomical equipment worldwide.
In 1986 the 16-year-old TV repair business was sold and the telescope business
was started. In 1988 Jim's Mobile Industries hired its first employee. In early 1990
the first NGT-18 telescope was sold and in the fall of 1991 JMI celebrated the sale of the
The business was incorporated December 31, 1990 under the name Jim's Mobile Incorporated, and
was moved from Jim's house in Evergreen to 810 Quail Street in the city of Lakewood in December of 1992.
During the ten
years from the end of 1992 to the end of 2002, office and manufacturing space expanded to five
times its original size. In September of 2004 a more
descriptive trade name, JMI Telescopes, was registered with the Colorado
secretary of state. On May 5, 2005, JMI began a move to a nearby location by
first transporting the heavy machinery in the machine shop.
JMI's current location gives some much-needed room to grow.
Thanks to a reputation for quality and service and the resulting customer loyalty, the company
continues to grow every year.
Meet Our Employees
At JMI we try very hard to treat people
right. That applies to our employees also. The following is a current list of
all our employees and their main duties:
Founder and President
Accounting Support (part time)
Case and Focuser Production Manager
Invoicing, Shipping and CSR
Electronics Technician (part time)
Sheet Metal Machine Operator and
Machinist and Assembler
Accounting Clerk and CSR
"Smooth, effortless and
secure transaction via Internet. Fast delivery to me here in the
UK and well packaged. Would recommend JMI to anyone. Very
professional and a pleasure to do business with. Now I know why
JMI is number one for telescope accessories." (M. C.
"I have talked with several
people in the last few months at JMI and I have always been impressed with
the knowledge and attitude of each person. A very professional and
customer friendly organization!" (C. E. 08/2012)
"Just wanted to say
thanks for the quick responses via email and phone on my recent
order.... There was even a phone call to confirm the order details
considering the different generations of my particular scope....
Awesome customer service!" (T. J. V. 07/2012)
"Thanks for the great
service and high-quality products!" (J. U.)
"Thank you for excellent
service. My order came the next day ... Exactly what I wanted and
a snap to install. Obviously, you guys have done your homework and
engineer fine products. The MOTOFOCUS works better than I ever
imagined. I never had such sharp images before. The DEC
motor is great. No more touching my C8 while imaging. Thank
you! You are a quality organization." (R. W.)
"Thank you so much!
Your products and tech support are great." (J. P.)
a] friendly, helpful staff who made me feel secure in placing an order.
I was given an opportunity to speak with a technician who was most
helpful. I feel that JMI cares about, [and places a value on,] its
customers." (S. P.)
you for your prompt attention to the shipping problem (wrong item).
Enclosed is the return of the incorrect item as promised. Even good
companies make mistakes....great companies respond to them properly.
Thanks for being a great company!"
SURVEY RESPONSE: "Promptly received my order, but it had gotten
mixed up with another. A few minutes on the
phone and it was straightened out. I got
the right item 2 days later and returned the other item. No
harm, no foul, just excellent handling of one of those mistakes that can
happen to anyone. It was handled so smoothly it let me know that you are a
quality company that I can recommend to my fellow astronomers!" (S. G.)
again, thank you very much for your prompt attention. I think it
means a lot to all your customers to receive such excellent professional
customer service!" (C. M.)
a great company JMI is. I have several products and any time I have
had a question, the good people at JMI have always been courteous and
helpful. It's no wonder you have such a sterling reputation.
Keep up the excellent work." (R. E.)
service as usual from JMI!" (R. E.)
"Of all the sites
I have saved to my 'Telescope Parts & Vendors' list, yours is the greatest. I
love your company philosophy... I wish you were here in Ohio because if you were I'd
most likely be a fellow employee!" (G. A. N.)
"I would also
like to mention how impressed I am not only with the quality of your products, ...but also
with the extremely competent and friendly support you give." (R. M.)
"...let me say a
few words about the people associated with you. Every one that I talked with on the
phone was very courteous and helpful. You must be very pleased to have attracted
such a group." (J. P.)
your catalog and employee portrait, I said to myself, 'That's the kind of company I wish I
worked for!' Please keep up the great work!" (C. H.)